Frequently Asked Questions

Security

Does the Seteasy team have access to my productions?

No. The Seteasy team can only access your basic information, such as the name of the users, the production title, etc. The access to the specific project is forbidden. However, if the administrator wishes so, the Seteasy support can be invited to a project to assist in case of a technical issue.

Is there a risk of data loss?

We have measures in place to prevent data loss. There's always a slight risk. We use the best servers in the world with 99.9999% uptime(the same ones as Netflix and Amazon). Our database is backed up regularly.

What are the default access rights for each crew member?
Role Lookbook Sourcing Set Pieces Set Lists Budget Crew List Schedule
Production Designer Check Check Check Check Check Check Check
Decorator Check Check Check Check Check Check Check
Assistant Decorator Check Check Check Check Check Check Check
Coordinator Check Check Check Check Check Check Check
Buyer Eye3 Check Check Eye3 Error Eye3 Eye3
Lead Dresser Eye3 Check Eye3 Eye3 Error Check Check
Dresser Error Error Eye3 Eye3 Error Eye3 Error

Functionality

Can I use data offline?

We don't have this capability yet. Possibly in the future.

Is it possible to re-open a production after it is finished?

Absolutely! You can have access to any of the productions you have created and make changes anytime as long as you are still enrolled in a plan.

Can I keep the production database and use the data even if I have no active production?

Yes you can!

I am a student, how can I get the student plan?

Our system will automatically check for a .edu email address. If you are a legitimate student and don't have a .edu email address send us an email and we will set it up for you!

Specific features

What features can I access during the free trial?

You will have access to every feature of Seteasy during the free trial.

What happens when the free trial ends?

A notification will appear on the site. Your account won’t be deleted, but you won’t be able to make any change to the current project until you subscribe to one of our plans.

What is the data limit for each plan?

There is no data limit on any of our plan. You can use as much data as you want, within the limit of number of productions.

What happens when I reach the limit of productions I have on my student or indie plan?

We will send you an email to let you know you have reached the limit and will offer you to upgrade your plan.

What features can I access on a student or indie plan?

You will have access to every feature of Seteasy on a student or indie plan.

Do I need to enter my sets every time I start using a feature?

No you don’t! When you first sign up, you will be able to answer a quick questionnaire with your production information. You can enter your sets then or anytime later on. Once you have entered all your sets, they will automatically show up on every feature.